Security at Motionmate

At Motionmate, your security and privacy are our top priorities. We take robust measures to ensure your personal and payment information is protected. From secure authentication to industry-standard encryption, we are committed to safeguarding your data at every step.

This page outlines our security practices, data handling procedures, and measures in place to protect your details. You’ll also find guidance on reporting security concerns or privacy issues.

If you have any questions or notice anything unusual, please contact us at [email protected]

FAQ

• How does Motionmate protect my personal information?
• Is my payment information safe with Motionmate?
• How does Motionmate verify event organisers?
• What measures does Motionmate take to prevent fraud?
• How can I report an issue or concern about safety on Motionmate?
• Does Motionmate share my data with third parties?

User Data

• We use Firebase, a secure third-party service from Google, to handle password storage. Passwords never reach our backend servers. All traffic between clients and our systems is encrypted using SSL/TLS to ensure the protection of personal and payment information. Our SSL certificate is signed by Google, and all sensitive data is stored securely and managed according to industry-standard security protocols.

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Summary

• We do not store password or card details
• All traffic are encrypted </aside>

Payment

• We use Stripe to securely process all payments and transactions. For users, we don’t store card details or CVV, and we provide options like Google Pay and Apple Pay for a seamless checkout experience. For organisers, we require either PayID or bank account details (account number and BSB) to handle payouts efficiently.